Conflict Resolution (Dealing with Violence & Aggression)
Course Content
Lesson 1 – Presentation
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Chapter 1 : Understanding Conflict and Aggression
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Chapter 2 : Communication and De-escalation (LEAPS Model)
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Chapter 3 : Recognising Warning and Danger Signals
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Chapter 4 : Managing and Resolving Conflict Effectively
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Chapter 5 : Legal Framework and Next Steps
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Final Reflection
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